Terms and Conditions

Upon completion of pre-install walkthrough (if necessary), the customer will sign a Contract. With this signature, Blanca will order all equipment and the customer is obligated to pay 50% of the project cost, unless the customer is financing through an approved program. This 50% project cost is non-refundable should the customer choose to terminate the contract after signing the Contract and after equipment has been ordered.

Customer will pay the balance of the Net Due to Blanca upon completion of project install. Late payments (14 days after invoiced) shall accrue interest at the lesser of 15% per annum or the maximum rate permitted by law.

Services provided by Blanca come with a 1-year limited warranty beginning on the date of project install completion to ensure proper equipment performance. This warranty does not cover damage caused by abuse or negligence of the equipment. This warranty also does not cover work or alterations to the equipment performed by the customer or a third party.

Additionally, all equipment comes with a parts warranty from the manufacturer. Please refer to the manufacturer’s website or ask your Blanca representative for assistance to identify the length and terms of the manufacturer’s warranty.

Blanca is committed to helping customers take advantage of all eligible rebates and tax credits. For “point of sale” rebates, the customer agrees to cooperate with Blanca and provide all necessary information and signatures required for rebate collection. Failure to do so will result in Blanca invoicing the customer for the amount of the rebate not collected.

Blanca will assist the customer in document filing of any eligible federal, state, local, or utility rebates that must be paid out directly to the customer, but the customer is ultimately responsible for filing and collecting said rebate.

Blanca does not guarantee tax credits, as only the customer can complete this filing process and is responsible for doing so. Please consult a tax advisor if you have questions or concerns about your ability to take advantage of the tax credits highlighted in your proposal.

The customer has the right to cancel this project without penalty at any point before Blanca has sourced and paid for equipment. Upon confirming project details, the customer will sign a Contract at which point Blanca will procure the agreed upon equipment and the customer is responsible for 50% of the project total cost.

Blanca reserves the right to cancel the project due to any unforeseen circumstances prior to the work commencing. In this event, the customer will be provided a full refund for any funds paid to Blanca.

Neither party will be held responsible for delays or failures to meet their responsibilities under this agreement if those delays or failures are caused by events outside their control. These events—called “Force Majeure Events”—can include things like natural disasters, wars, civil unrest, terrorism, strikes, pandemics, government actions, or other unexpected situations beyond a party’s reasonable control. If something like this happens, the affected party must let the other party know in writing as soon as possible and do their best to minimize the impact and continue meeting their obligations.

Customer may request a change to the project details via written notice to Blanca at any point between initial contract signing and install completion. Change orders can impact equipment selection, project pricing, and project timeline. Blanca will review requests and do its best to oblige, notifying the customer to any resulting changes to project cost and/or timeline. Blanca reserves the right to decline the change request.

During pre-install walkthroughs, Blanca’s install team may identify necessary changes to the installation that impact equipment selection or design aesthetics. Blanca will communicate any changes to the initial proposal to the customer, in writing, prior to customer signing the Contract. If the customer does not wish to move forward with the project due to the change order, the customer may cancel the project at no cost.

Concealed and unknown conditions may be discovered when project install begins leading to a change order. Blanca will notify the customer in writing upon discovering the need for a change order and get customer written approval. If the customer does not accept the change order, the project may be canceled. In this event the customer is responsible for payment for work completed.

Some install partners will have significant travel time to the jobsites, so minimizing delays to install is critical. The customer is expected to have the home accessible and the work area clear of clutter and debris.This includes mechanical rooms, electrical panel locations, outdoor condenser locations, and all paths leading to these locations.

The customer is also responsible for communicating any requests to change install days with as much notice as possible, including a minimum of 48 hours. Blanca reserves the right to charge the customer an additional $250 travel fee, for each day in which the home is not available for install without approved notice.

Blanca may hire subcontractors to handle some or all of the services in this agreement. The services are specific to the customer, and the customer’s contract remains between them and Blanca.

Upon completion of install, the customer will acknowledge in writing that the install has been completed, commissioned, and the job site cleaned in a satisfactory manner. At this point the customer acknowledges that they have 14 days to submit final payment to Blanca via an approved payment method.

If there’s a disagreement between the customer and Blanca both parties shall, first, work towards a resolution through good-faith negotiation. If a negotiation is unsuccessful, both parties agree to try to resolve the dispute through binding arbitration instead of going to court.This means a neutral third party (not a judge) will decide the issue, and their decision will be final. The arbitration will follow the rules of the American Arbitration Association. We both give up the right to a jury trial or to take part in a class action lawsuit.

Each side will pay its own legal fees and costs unless the arbitrator decides otherwise. Either side can still go to small claims court or ask a court for emergency help (like stopping misuse of confidential information).

This section stays in effect even after the work is complete or the agreement ends.